General Terms and Conditions
Please be informed that by using the website available at www.szallashelyszakerto.hu, you, as an interested party, consumer, or user, declare that you are familiar with and accept the following general terms and conditions, drafted in accordance with Sections 6:77-6:81 of the Hungarian Civil Code (Act V of 2013).
If you wish to become a user of our website, please read these General Terms and Conditions carefully and only use our services if you agree with every point and consider them binding upon yourself.
Further general terms and conditions regarding reservations can be found below.
This document is concluded exclusively in electronic form. The contract regulated by the following conditions is considered a distance contract according to the Hungarian Civil Code.
The Operator(s):
Name: SZÁLLÁSHELY SZAKÉRTŐ Kft.
Registered Office: 8380 Hévíz, Veres Péter utca u. 32.
Tax Number: 32975567-1-20
Company Registration Number: 20-09-079957
Phone: +36 30 338 6857, +36 30 601 0293
E-mail: info@szallashelyszakerto.hu, szallashelyszakerto@gmail.com
Website: www.szallashelyszakerto.hu
Language of Contract: Hungarian
Main Activities of Our Website:
Accommodation management, brokerage of accommodation services, real estate brokerage.
General Operation and Characteristics of Our Website:
Our website uses cookies to facilitate your use of the site. The website provides services and analyzes traffic using Google cookies. Furthermore, Google may also have access to usage data. By using the site, you accept the use of cookies. You can read more about cookies under the "Cookies and Analytics" heading.
We do not collect or store personal data on the website.
Our clients and visitors cannot leave comments, remarks, or notes on parts of the website, subpages, or under images or text content.
There is no webshop operating on our website, so online purchasing is not possible.
Contact is only possible via phone, e-mail, contact form, or by using the online booking engine. Data sent via e-mail or the Contact form is stored in our mailing account for a maximum of 1 year without concluding a contract, after which it is deleted. If you have not contracted with us but would like your data deleted sooner, please send an e-mail requesting the immediate deletion of your data to: szallashelyszakerto@gmail.com. Data sent through the booking engine is managed as defined in the Privacy Policy. For further details on data management, please read our Privacy Policy.
The Operators treat the personal data provided to them during the use of the website confidentially and do not release it to outside third parties.
Detailed information about data management can be found in the Privacy Policy.
References and Links
The Operator has no influence over the design and content of third-party materials linked or referenced within its websites.
Copyright
The layout of the websites, the diagrams, images, and logos used, as well as the collection of individual contributions, are protected by copyright. Any copying or use of objects such as diagrams, pictures, or texts in other electronic or printed publications is not permitted without the Operator's consent.
Cookies
When you visit our websites, a persistent cookie (a small text file) is created and saved on your computer's hard drive. The cookie allows us to recognize you when you visit our website, making your navigation easier and personalizing your online experience.
Analytics
We use a website analytics tool that generates a set of data to track how visitors use our website. When you visit our website, we create cookies to record what you search for on our website and to obtain personally non-identifiable information about this. This tool helps us improve your online experience and enhance the user-friendliness of our website. We never use it to collect personal information. Most browsers automatically accept these cookies, but you can delete them or automatically reject them. Since every browser is different, please check the "Help" menu of your browser toolbar to find out how to set your cookie preferences. However, you may not be able to use certain features on our website if you choose not to accept cookies.
Use of E-mail or Contact Form:
Our e-mail addresses and the contact form on the website serve exclusively to facilitate contact and request for proposals.
Data provided in an e-mail or on the contact form is not stored on our website; it is only forwarded to our central e-mail address.
The submitted data is used exclusively for keeping contact.
If no contract is concluded within a maximum of 1 year after the price quote request, previously sent data will be deleted.
Pricing:
For accommodation management, the Operator does not work with fixed package prices; a custom price is created for each client's assignment. To establish prices, a needs assessment is conducted, based on which a personalized quote is sent.
For short-term sales of accommodations, the Operator publishes the current prices on the website per accommodation. Instant booking is possible using the booking engine. Further information regarding prices, discounts, and booking conditions can be found below.
Referencing of Managed Accommodations:
The Operator reserves the right to use the managed accommodations according to the contract as its own reference in the following media:
Promotional advertisements
Right of Withdrawal:
Following the conclusion of the contract, our client has the right to withdraw as stipulated in the contract. In case of withdrawal, the contract can only be canceled in writing by sending an e-mail to our company's central e-mail address: szallashelyszakerto@gmail.com.
Complaint Handling:
The Operator shall take minutes of the complaint and retain the complaint, together with the response given to it, for five years from the date it was recorded. Our company will investigate the received complaint within 30 days of receipt and provide a substantive response. If our company rejects the complaint, it will justify this in writing. Legal disputes arising from the contract concluded with our company can primarily be settled amicably through an agreement between the parties, or before the competent consumer protection authority according to the consumer's place of residence. Should these not lead to a result, the judicial route remains open to the parties.
Other Provisions
For matters not regulated in these general terms and conditions, the provisions of the Hungarian Civil Code (Act V of 2013) and, for consumer contracts, Government Decree 45/2014 on distance contracts shall apply.
General Terms and Conditions Valid for Accommodation Reservations:
1. The Service Provider(s) are parties in a contractual relationship with the Operator, possessing an NTAK registration number, and performing accommodation service activities. The NTAK registration number of the accommodations can be found on each accommodation's separate subpage. The Operator acts on behalf of the Service Provider.
2. General Rules 2.1. These conditions regulate the use of accommodations and their services operated by the Service Provider, sold and managed by the Operator, and featured on the website. 2.2. Special, individual conditions do not form part of the published General Business Terms, but they do not exclude the conclusion of separate agreements with travel agents or organizers, occasionally with varying conditions corresponding to the type of business.
3. Contracting Party 3.1. The services provided by the Service Provider and sold by the Operator are utilized by the Guest. 3.2. If the order for the services is placed by the Guest directly with the Operator, the Guest is the Contracting Party. The Service Provider and the Guest jointly become contractual parties (hereinafter Parties) if conditions are met. 3.3. If the order for the services is placed with the Service Provider by an additional person (hereinafter Intermediary) on behalf of the Guest, the terms of cooperation are regulated by the contract between the Service Provider and the Intermediary. In this case, neither the Service Provider nor the Operator is obliged to investigate whether the additional person legally represents the Guest. 3.4. Given the health and safety risks of the activity, the Service Provider and the Operator can only provide the services if the guest provides their name and address to the Operator prior to using the service.
4. Formation of the Contract, Method and Modification of Reservation, Notification Obligation 4.1. The Operator sends an offer in response to the Guest's verbal or written inquiry. If no concrete order is received within 24 hours of sending the offer, the binding nature of the offer ceases. 4.2. The Contract is formed by the Operator's written confirmation sent on behalf of the Service Provider in response to the Guest's written or verbal reservation, and thus qualifies as a Contract concluded in writing. A verbal reservation, agreement, modification, or its verbal confirmation by the Operator does not have contractual value. 4.3. The Contract for the use of the accommodation service is for a definite period. If the Guest permanently leaves the accommodation before the expiry of the definite period, the Service Provider is entitled to the full countervalue of the service stipulated in the Contract. The Operators are entitled to resell the accommodation vacated before the expiry date. To extend the accommodation service initiated by the Guest, the prior consent of the Operators is required. In this case, the Operators may stipulate the reimbursement of the fee for the already completed service to the Service Provider. 4.4. Any modification and/or addition to the Contract requires a written agreement signed by the Parties.
5. Cancellation Policy 5.1. Unless the Operator specified otherwise in its offer or during the booking, the penalty-free cancellation of the accommodation service is possible until 14:00 (local time) on the 14th day preceding the day of arrival. If the Contracting Party has not secured the use of the accommodation services with an advance payment, credit card guarantee, or other means stipulated in the Contract, the Service Provider's obligation to provide the service ceases after 14:00 (local time) on the 14th day preceding the day of arrival. If the Contracting Party has secured the use of the accommodation services with an advance payment, credit card guarantee, or other means stipulated in the Contract, and does not arrive by 20:00 (local time) on the day of arrival, or does not notify in advance that they will arrive at a later time, the Service Provider will enforce the accommodation fee specified in the Contract as a penalty. In this case, the accommodation is held for the Contracting Party until 12:00 noon on the day following the arrival day, after which the Service Provider's service obligation ceases. 5.2. In the case of booking products linked to special conditions, group travel, or events, the Service Provider establishes conditions different from the above, recorded in an individual Contract. 5.3. Refunds: In case of cancellation of the service by the Contracting Party, the Service Provider refunds the amount of the paid advance according to the cancellation policy exclusively via bank transfer, or in the case of payment by SZÉP card, by refunding it to the SZÉP card. The Service Provider has 30 days to execute the refund.
6. Prices 6.1. The prices of the accommodations sold by the Operator are displayed on the website. 6.2. The Operator may freely change the advertised prices without prior notice. 6.3. When publishing prices, the Operator indicates the tax content of the prices (VAT, IFA [Tourist Tax]) valid at the time of the offer and regulated by law. The Operator shall pass on to the Contracting Party any additional burdens arising from the modification of the valid tax law (VAT, IFA), with prior notification. 6.4. Current discounts, promotions, and other offers are advertised on szallashelyszakerto.hu.
7. Payment Method, Guarantee 7.1. The Service Provider claims the countervalue of the services provided to the Contracting Party at the latest prior to the utilization, by the payment deadline specified during the booking, but may also grant the possibility of delayed payment under an individual agreement. 7.2. The Operator may request an advance payment for a part or the full amount of the payable sum to guarantee the use of the service according to the Contract and the settlement of the countervalue for the Service Provider. 7.3. The Contracting Party's invoice is issued in HUF currency and can be settled in HUF. Besides HUF, the Service Provider accepts EUR exclusively for invoice settlement in cases where settlement by HUF transfer or bank card is not or was not possible. The determination of the EUR amount in this case happens at the daily exchange rate determined by the Hungarian National Bank (MNB). The Service Provider accepts cashless payment instruments and the Széchenyi Recreation (SZÉP) Card. In case of booking, it is recommended for the Contracting Party to clarify the possibility of paying with the chosen cashless payment instrument. 7.4. Any cost related to the application of any payment method is borne by the Contracting Party or their SZÉP card/credit card.
8. Method and Conditions of Using the Service 8.1. The Guest may occupy the accommodation from 14:00 on the day of arrival (Check-in) and is obliged to leave by 10:00 on the last day of stay (Check-out), unless, following prior consultation, the Service Provider makes earlier arrival (Early check-in) or later departure (Late check-out) available to the Contracting Party. The Service Provider is entitled to a fee for earlier arrival and later departure.
9. Digital Document Scanner and VIZA System According to the applicable law, a condition for check-in and occupying the room is handing over a photo ID verifying the personal data of the persons using the accommodation service (ID card, card-format driving license, or passport) at the reception upon arrival, or recording it by the hotel using a digital document scanner. A photo ID must be presented for the identification of every guest upon arrival, including children under 14 from December 31, 2023. According to the valid legislation – if the guest does not hand over the document serving for their personal identification upon arrival – the Operator shall refuse the accommodation service. The hotel is obligated to transmit data to the Guest Information Closed Database (VIZA) system from September 1, 2021. In case of a refused stay based on the legislation, the Service Provider claims the advance payment, cancellation, or modification amount stated in the booking confirmation. More information about the VIZA system can be read on the website under the VIZA section.
10. Pets 10.1. Pets may be brought into the Service Provider's accommodation only in exceptional cases, following prior separate consultation, and kept under the Guest's supervision. The Operator may charge a fee for the pet. 10.2. The Guest is fully responsible for damages caused by the pet and is obliged to pay the fee for any extra cleaning on site, the amount of which is also determined by the current Operator.
11. Refusal to Fulfill the Contract, Termination of Service Obligation 11.1. The Operator, on behalf of the Service Provider, is entitled to terminate the Contract for the accommodation service with immediate effect, thus refusing to provide the services, if:
the Guest does not use the provided room or facility as intended;
the Guest behaves objectionably or rudely with the security, order, or employees of the accommodation, is under the influence of alcohol or drugs, exhibits threatening, insulting, or other unacceptable behavior;
the Guest suffers from an infectious disease;
the Contracting Party fails to fulfill its advance payment obligation stipulated in the Contract by the specified date.
11.2. If the Contract between the parties is not fulfilled due to "force majeure" reasons, the contract terminates.
12. Service Provider's Guarantees 12.1. The Service Provider is obliged to provide the services specified in the Contract at the confirmed price and for the stipulated duration – or until the obstacle is removed – or offer compensation. 12.2. If the Service Provider fully complies with these obligations, or if the Guest has accepted the offered compensation, the Contracting Party may not make any subsequent claims for damages.
13. Illness or Death of the Guest 13.1. In the event of the illness/death of the Guest, the Service Provider claims cost compensation from the sick/deceased person's relative, heir, or bill payer; regarding possible medical and procedural costs, the countervalue of services utilized prior to the death, and any damage caused to equipment and furnishings in connection with the illness/death.
14. Rights of the Contracting Party 14.1. According to the Contract, the Guest is entitled to the intended use of the booked accommodation, as well as those facilities of the accommodation that belong to the usual scope of services and do not fall under special conditions. 14.2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider and the Operator during their stay at the accommodation. The Operator undertakes to manage complaints demonstrably submitted to it in writing (or recorded in minutes by it) during this period. 14.3. The Guest's right to complain ceases following their departure from the accommodation.
14. Obligations of the Contracting Party (Note: Numbering matches original document) 14.1. The Contracting Party is obliged to settle the countervalue of the services ordered in the Contract by the time and in the manner specified in the Contract. 14.2. The Guest shall ensure that a child under 14 years of age under their responsibility stays at the accommodation only under adult supervision; full responsibility for damages caused by the child lies with the parent.
15. Liability for Damages of the Contracting Party The Guest is responsible for all damages and disadvantages suffered by the Service Provider, Operator, or a third party due to the fault of the Guest, their companion, or other persons under their responsibility. The guest is liable to pay for the damage they caused to the Service Provider.
16. Rights of the Service Provider If the Guest fails to meet their obligation to pay the fee for penalty-bound services utilized, or ordered in the Contract but not utilized, the Service Provider is entitled to a lien on the guest's personal belongings brought into the accommodation to secure its claims.
17. Obligation of the Service Provider The Service Provider or the Operator acting on its behalf is obliged to:
provide the accommodation and other services ordered based on the contract according to the valid regulations and service standards;
investigate the guest's written complaint and take the necessary steps to handle the problem, which must also be recorded in writing.
18. Liability of the Operator and the Service Provider 18.1. The Guest uses the accommodation service at their own risk and uses the equipment at their own risk. 18.2.1. The Operator and the Service Provider assume no liability in the event of the loss, destruction, or damage of the staying Guest's belongings. 18.2.2. The Operator and the Service Provider assume no liability for vehicles in the Service Provider's parking lot, damages caused to them, or valuables left in the vehicle.
19. Confidentiality During the fulfillment of its obligations contained in the Contract, the Operator and the Service Provider are obliged to act in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest, and the relevant data protection legislation – and if the Contracting Party has brought this to the attention of the Operator and the Service Provider – in accordance with the relevant internal rules of the Contracting Party.
20. Force Majeure Any cause or circumstance (e.g., war, fire, flood, adverse weather conditions, power outage, occurrence of a strike) over which a party has no control (force majeure) shall exempt any party from fulfilling their obligations arising from the Contract as long as this cause or circumstance exists. The parties agree that they will do everything in their power to minimize the possibility of these causes and circumstances occurring, and to repair the damage or delay caused thereby as soon as possible.
21. Applicable Law and Competent Court in the Legal Relationship of the Parties The provisions of the Hungarian Civil Code shall govern the legal relationship between the Service Provider and the Contracting Party. The court with jurisdiction based on the place of service is competent to conduct any legal dispute arising from the service contract.
22. Newsletter Subscription In the case of subscribing to the newsletter, by voluntarily providing their name and e-mail address, the user consents to the Operator sending them electronic mail. The Operator ensures that the user can unsubscribe from the newsletter at any time via a cancellation request sent to the szallashelyszakerto@gmail.com e-mail address.
January 14, 2026.